What Companies Are in the Consumer Services Field?
Consumer services is a massive industry that touches nearly every part of daily life—from grabbing coffee in the morning to booking a flight or watching a movie at night. But what companies actually operate in this space?
If you’re looking to explore jobs in consumer services, invest in the sector, or simply understand it better, here’s a closer look at the major players and what they do.
What Is Consumer Services?
If you’ve ever had a haircut, ordered takeout, stayed at a hotel, or called customer support, you’ve already experienced consumer services.
Consumer services are jobs and businesses that offer services (not physical products) directly to people. That includes things like hospitality, retail, entertainment, travel, personal care, and even tech support. Think of it this way: instead of making or selling you a product, these companies help you with something you need or want.
It’s different from consumer goods, which focus on physical products like clothes, electronics, or food items. Consumer services is about experiences, convenience, and helping people—whether in person, over the phone, or online.
For a job seeker, this field is full of opportunities. If you enjoy working with people, solving problems, or being part of someone’s everyday life helpfully, consumer services could be a great path to explore. Many roles don’t require a degree and offer quick entry, flexible hours, and plenty of room to
25 Major Companies in the Consumer Services Field
Below, we’ve compiled a list of 25 job positions within the consumer services sector, along with well-known companies that are leading the way in this industry.
The companies are categorized by the type of services they provide, giving you an idea of where you can find opportunities in each field:
1. Retail Sales Associate
Help customers find products, manage inventory, and operate the cash register in physical stores.
-
Walmart
-
Target
-
Macy’s
2. Customer Service Representative
Assist customers over the phone, email, or chat by resolving issues, answering questions, and processing returns.
-
Amazon
-
American Express
-
Comcast
3. Food Service Worker
Take orders, prepare food, and serve customers in restaurants, cafes, or fast food chains.
-
McDonald’s
-
Starbucks
-
Chick-fil-A
4. Hospitality Staff (Hotels & Resorts)
Provide guest services such as front desk assistance, housekeeping, or concierge help in the hospitality industry.
-
Marriott
-
Hilton
-
Hyatt
5. Travel & Tourism Agent
Help clients plan trips, book tickets, and create travel itineraries for leisure or business.
-
Expedia
-
AAA Travel
-
Booking.com
6. Personal Care Assistant
Support individuals with daily tasks, either as a caregiver, fitness trainer, or beauty service provider.
-
Great Clips
-
Anytime Fitness
-
Visiting Angels
7. Call Center Agent
Handle large volumes of customer inquiries, troubleshoot problems, and upsell services over the phone.
-
T-Mobile
-
Delta Airlines
-
Bank of America
8. Rideshare Driver
Provide transportation to passengers using your own car, typically with flexible hours and location-based requests.
-
Uber
-
Lyft
-
Via
9. Home Service Provider
Perform in-demand services like cleaning, plumbing, electrical work, or handyman tasks directly for consumers.
-
Angi (formerly Angie’s List)
-
TaskRabbit
-
Thumbtack
10. Meal Kit Delivery & Prep
Work in logistics, delivery, or packaging to help customers get pre-portioned meals delivered to their doors.
-
HelloFresh
-
Blue Apron
-
Home Chef
11. Online Education Support
Help users as a course instructor, customer support agent, or platform tech — especially in EdTech companies.
-
Duolingo
-
Coursera
-
Khan Academy
12. Bank Teller
Help customers with everyday banking needs—deposits, withdrawals, money orders, and account questions.
-
Wells Fargo
-
Chase Bank
-
Bank of America
13. Ride-Share or Delivery Driver
Pick up and drop off passengers or deliver food and groceries using your car or bike.
-
Uber
-
DoorDash
-
Instacart
14. Fitness Trainer
Coach people through workout routines, create fitness plans, and motivate them to reach their health goals.
-
Planet Fitness
-
Orangetheory Fitness
-
LA Fitness
15. Event Coordinator
Plan, organize, and manage events like weddings, conferences, or festivals, handling logistics and vendors.
-
Eventbrite
-
Marriott Events
-
The Knot
16. Salon or Spa Worker
Provide beauty and wellness services such as haircuts, facials, massages, or manicures.
-
Ulta Beauty
-
Massage Envy
-
Supercuts
17. Tour Guide
Lead individuals or groups through tours, offering interesting facts, historical info, and engaging storytelling.
-
CitySightseeing
-
Viator
-
GetYourGuide
18. Tech Support Specialist
Assist customers with technical issues, software problems, or hardware troubleshooting.
-
Apple
-
Best Buy (Geek Squad)
-
Dell
19. Front Desk Receptionist
Greet visitors, manage phone calls, schedule appointments, and support the daily front desk operations.
-
Holiday Inn
-
Aspen Dental
-
Regis Corporation
20. Airline Customer Service Agent
Help passengers with flight check-ins, boarding, luggage handling, and travel concerns.
-
Delta Air Lines
-
United Airlines
-
Southwest Airlines
21. House Cleaner or Janitorial Staff
Clean and maintain homes, offices, or commercial buildings, either independently or through cleaning services.
-
Merry Maids
-
Handy
-
ServiceMaster Clean
22. Personal Shopper
Assist customers by selecting, purchasing, and delivering items—especially clothing, groceries, or gifts.
-
Instacart
-
Shipt
-
Nordstrom
23. Childcare Provider
Supervise and care for children at homes, daycares, or after-school programs, ensuring their safety and development.
-
KinderCare
-
Bright Horizons
-
The Goddard School
24. Car Rental Agent
Help customers rent vehicles, manage reservations, explain policies, and ensure customer satisfaction.
-
Enterprise Rent-A-Car
-
Hertz
-
Avis
25. Pet Groomer or Pet Care Worker
Provide grooming services, feed, walk, or play with pets in salons, shelters, or customers’ homes.
-
PetSmart
-
Rover
-
Wag!
Why are Consumer Services Considered a Good Field?
Consumer services are woven into almost every aspect of daily life. Whether you’re grabbing a coffee, booking a flight, getting a haircut, or calling tech support—you’re interacting with this field. Here’s why it’s important:
-
Massive Job Market: Since consumer services touch industries like retail, hospitality, travel, entertainment, tech, and healthcare, the demand for workers is constant. That means more job openings and a lower barrier to entry for people looking to start or switch careers.
-
Essential Roles: These jobs are not easily replaced or automated. Human interaction, problem-solving, and empathy are crucial in customer-facing roles—making them valuable and future-proof.
-
Economic Backbone: The consumer services sector plays a critical role in driving the economy. When people spend money on services, it fuels business growth, creates more jobs, and supports millions of livelihoods across the globe.
-
Flexible Work Options: Many consumer service roles offer part-time, full-time, remote, or shift-based options. That makes it easier for students, parents, or career changers to find a job that fits their lifestyle.
-
Soft Skills for Life: Working in consumer services builds transferable skills like communication, time management, patience, and teamwork. These are valuable whether you stay in the field or move into other careers.
